1. Purpose and Scope of Information Collection

We are committed to absolute confidentiality regarding customers’ personal information when accessing and using our website.

Information that may be collected includes:

  • Full name
  • Phone number
  • Email
  • Contact address
  • Business information (if any)

This information is collected when customers:

  • Submit a contact form
  • Register for consultation
  • Place product orders

2. Scope of Information Usage

Customer information is used for the following purposes:

  • Contacting for consultation and quotations
  • Processing orders
  • Providing product and service information
  • Improving service quality

We commit not to use customer information for any purposes other than the stated scope.

3. Information Storage Duration

Customer information is stored:

  • Until the purpose of use is fulfilled
  • Or upon a deletion request from the customer

4. Information Security Commitment

  • Do not share, sell, or trade customer information to third parties
  • Apply technical and managerial measures to protect data
  • Only authorized departments are permitted to access the information

5. Information Sharing with Third Parties

Information may be shared in the following cases:

  • Delivery units for shipping products
  • Banks/payment partners for transaction processing
  • State agencies upon legal request

Except for the above cases, information will not be provided to any other party.

6. Customer Rights

Customers have the right to:

  • Request to check, update, or correct information
  • Request the deletion of personal information
  • File a complaint if information is detected to be used for wrong purposes

7. Payment Information Security

We do not store sensitive payment information such as:

  • Bank card numbers
  • OTP codes

All payment transactions are conducted through secure channels of banks or intermediary partners.

8. Use of Cookies

The website may use cookies to:

  • Improve user experience
  • Analyze access behavior

Users can customize or disable cookies in their browser settings.

9. Policy Updates

We may update the privacy policy from time to time. Any changes will be posted on the website and will take effect immediately upon publication.