1. General Introduction

Our company specializes in providing clean coal products, especially coconut shell charcoal, serving both domestic and export demands. With a sustainable development orientation, we are committed to delivering high-quality, safe, and eco-friendly products to our customers.

This “General Policy” page sets forth the terms and conditions applicable when customers use our services and purchase products on the website.

2. Sales Policy

  • Products are supplied in the exact type and quality as committed.
  • Selling prices are subject to change depending on the market and order quantity.
  • For bulk or export orders, please contact us directly for a detailed quotation.
  • Customers can place orders via our website, hotline, or email.

3. Payment Policy

We support the following payment methods:

  • Cash on delivery (for domestic orders)
  • Bank transfer
  • Payment according to contract terms (for corporate and export customers)

All payment information will be clearly confirmed before proceeding with the transaction.

4. Shipping Policy

  • Delivery time depends on the region and order volume.
  • For large or export orders, the delivery timeframe will be agreed upon in the contract.
  • We cooperate with reputable shipping partners to ensure goods reach customers quickly and safely.

5. Return and Exchange Policy

  • We support returns and exchanges in cases where products have manufacturing defects or do not match the confirmed order.
  • Customers must inspect the goods upon receipt and notify us as soon as possible if any issues arise.
  • Returned or exchanged products must be in their original condition and unused.

6. Information Security Policy

  • We are committed to absolute confidentiality regarding customers’ personal information.
  • Information is used solely for order processing and customer care purposes.
  • We do not share information with third parties without customer consent.

7. Support and Customer Care Policy

  • Our consulting team is always ready to support customers 24/7.
  • Guidance on choosing products that suit your usage needs.
  • Technical support throughout the product usage process.

8. Quality Commitment

  • Products are manufactured under strict quality control processes.
  • Meet safety and environmental standards.
  • Ensure high and stable operational performance.

9. Applicable Terms

  • The above policies may be updated from time to time to suit actual conditions.
  • Continued use of our services constitutes acceptance of the updated terms.