1. Purpose

The purchasing policy is established to provide customers with a clear, transparent, and convenient ordering process when purchasing clean coal products on our website.

2. Scope of Application

  • Individual customers
  • Businesses, restaurants, and manufacturing workshops
  • Distribution partners and export customers

3. Ordering Process

Step 1: Product Research

Customers access the website to refer to detailed product information, including:

  • Product features
  • Technical specifications
  • Actual images

Step 2: Contact and Consultation

Customers can contact us via:

  • Hotline
  • Zalo / Email
  • Contact form on the website

Our consulting team will assist in choosing products suitable for your usage needs.

Step 3: Quotation

  • Quotations are provided based on quantity, product type, and delivery location
  • For bulk or export orders, the quotation will include specific terms and conditions

Step 4: Order Confirmation

After agreeing on:

  • Price
  • Quantity
  • Delivery time

-> Both parties proceed to confirm the order or sign a contract (if necessary)

Step 5: Payment

Customers make payments according to the agreement (see details in the payment section).

Step 6: Delivery

  • Goods are packaged and shipped as committed
  • Customers inspect the goods upon receipt

4. Pricing Policy

  • Product prices are subject to change according to raw material market fluctuations
  • Discounts available for bulk orders
  • Favorable pricing support for agents and long-term partners

5. Payment Policy

We support the following methods:

  • Bank transfer
  • Cash on delivery (for domestic orders)
  • Payment according to contract terms (for corporate and export orders)

Note:

  • Large orders may require an advance deposit
  • The remaining balance is paid before or after delivery as agreed

6. Shipping Policy

  • Nationwide delivery
  • Delivery time depends on the region and quantity
  • For export orders, delivery time and method will comply with the contract

7. Inspection and Receipt

Customers are responsible for:

  • Checking the quantity and quality upon receipt
  • Notifying immediately if there are any discrepancies or damages

8. Return and Exchange Policy

We support returns and exchanges in the following cases:

  • Products with manufacturing defects
  • Incorrect products or wrong quantities delivered

Conditions:

  • Products must be unused
  • In their original condition

9. Our Commitment

  • Provide products of the committed quality
  • Provide honest and clear consultation
  • Fast and professional support